Wednesday 30th October 2013
I waited all day, checking my phone every 30 minutes in case I missed the call. I hadnt heard anything, so I contacted the CLO at 1pm, only to get her message box. Anticipation followed by dissappointment! I went back out to the house and saw the foil wrap had been completed, and the brickies had started. Some positive news! It appeared that the brickies had only started on the Tuesday and they didnt get very far..... I think there is only 1 guy doing it. I contafted the CLO a few more times, but to no avail.
We went home and I was having a shower when my partner started yelling at me to get out. In shear panic, thinking that someone was hurt or something was seriously wrong, I flew out of the shower dripping wet, only to have the phone thrown at me and my partner yelling, " its Suzanne, its Suzanne (CLO)". I answered the call to recieve the verdict of our eaves. The CLO said, "the manager has decided that they will not add the eave as you are too far in now". A part of my heart sunk, only to then instantly feel anger and outrage. I asked what the problem was and why it couldnt be done. The CLO stuttered and hesitantly said it would take too long and cost too much, as plans need to be redrawn and submitted back into council. I knew she was only the messanger and I didnt want to 'shoot" her so to speak, so I requested the managers details and I would follow up the lack of reasons with him. Given the CLO had contacted me late in the afternoon, I had to wait until tomorrow to contact the manager.
Thurdsay 31st October
I contacted the manager first thing and informed him that I wanted further information about why the eaves could not be done. He went on to say that its not that it cant be done, it can be, it's just that it will cost you time and I dont think you realise how much it will cost. I was offended by this response, and informed him that noone had even given me a rough cost to fix it. I felt like they had judged me and formed the opinion that I would not be able to afford it. When in fact my partner and I had discussed we would be prepared to pay 5k to add the eaves. We thought what's 5k compared to the rest of the money we have spent and we want to be happy with the appearance of our house, given we'll be in it for the next 30 years. I continued to inform the manager that I would like a quote and we are prepared to wait the necessary time to have it fixed. I also expressed my concern that noone had gone through our plans with us, and for first home builders, looking at a house plan makes no sense. We would have appreciated it, if someone had pointed out certain things such as the eaves. At that early stage in our build, we didnt even know the dotted line was the eave. I think I did a good job emphasizing how much we want the eave added. At the end of the conversation, I was informed that the manger would quote up the cost and get back to me. I was satisfied that I had gone from a straight out "NO" to now a quote. There may be light at the end of the tunnel after all.
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